Autohaus Klein Gmbh Toyota Und Kia In Saarlouis.

Super great and competent advice from Mr. Mike Renner. I felt very well looked after from the start. He also took his time so that you never had the impression that he wanted to finish and answered all questions in detail. Unfortunately, this is not a given, as I unfortunately discovered in other car dealerships. Therefore, 5 stars are deserved for the Klein car dealership and especially for Mr. Renner.

Unfortunately not a good review... Our car was there for a recall from Kia... We dropped it off at 8 a.m. and even though no parts had to be replaced, we weren't able to pick up the car until 5 p.m. the next day... Not calling so we can come over earlier is not good service 👎 Charging a fee of 45 cents per kilometer driven for the rental car, even though it was a recall from KIA, rounds the whole thing off negatively...

You don't want to make a premature judgment, but after being a customer at the Klein car dealership for over 2 years, I can say that we are more than disappointed with the service. We had some repairs under warranty. In all cases the repair took longer than predicted, in none of these cases were we informed about the status as agreed and had to go home without a car on the agreed date. And in the truest sense of the word, because a rental car was unfortunately "not available. They're all on the road right now." It's not a problem that something takes longer than expected, but then not giving any information to the customer, making them wait hours for calls back, etc. is not okay and really annoys you as a customer. Communication between the workshop and service employees does not seem to work here. We will definitely switch to another KIA dealer as soon as possible. A pity.

Sorry, one less customer. Completely disappointed, but with each passing year it became more disappointing. It seemed as if the customer wasn't believed, but a short small talk (completely different topic) with the owner got people thinking. And the decision was made, this was the last chance to keep us as customers. A pity. 1 star because it started very well 8 years ago and continued to weaken until it's actually not worth a star. But as I said: it was a very good collaboration.